Electrodes
I haven't received my electrodes shipment / I need more.
Electrodes are provided regularly, free of charge as part of your Somnee Membership. Electrodes shipments are based on usage, so if you haven't used your Somnee in a while, that may be why electrodes haven't shipped yet. If you need more electrodes,
My hydrogel electrodes feel dry and it’s only been 1 or 2 days.
If the hydrogel on your electrodes feels dry, we recommend replacing them with a new set of electrodes. (Dry electrodes may result in discomfort during your stim session.)To prevent drying, store your electrodes at room temperature. Heat/light may dr
Can I use my own gel on electrodes instead of using a new one?
Somnee's electrodes were developed using a specific gel composition and connection to support peak performance. Trying to replace Somnee's hydrogel electrodes with an alternative or replacing the gel on the electrode may create issues and impact Somn
How often should I change my electrodes?
Electrodes should be changed every 3rd night after your session (or the 4th night before your session) to ensure optimal performance. Using electrodes that have been open for more than 3 days may result in some added discomfort during stimulation ses
How do I request a new electrode shipment?
Electrode shipments are triggered based on your Somnee usage. If you require additional electrodes outside of the regular shipping cadence, you can request a fresh pack on the Somnee app.From the Somnee app homescreen, click on the profile icon in th
I will be traveling for an extended period of time, can I have more electrodes sent to me for my travel?
To order additional electrodes, open the app and click on the profile icon in the top right corner. Scroll down and click "Electrode Request," then confirm by clicking "request." If you'll require more than one additional pack, please reach out to ou
The electrodes aren't touching my forehead or keep losing contact
If your electrodes keep losing contact, there's a few things you can try:1. Make sure the headband is snug, but not uncomfortable.2. Adjust where the headband loop sits around your head.Some find they have more consistent contact when the back of the
How should I care for my electrodes?
Your electrode pack should be stored at room temperature and away from light. Heat and/or light may dry out the gel, while cold weather may change the consistency of the sticky pads.You can help ensure each pair works at optimal performance the full
How do I store my electrodes?
Your electrode pack should be stored at room temperature and away from light. Heat and/or light may dry out the gel, while cold weather may change the consistency of the sticky pads.Additionally, you can help make sure each pair lasts the full 3 days