Order Help, Returns & Warranty
What is the warranty period for my Somnee 2.0 headband?
The warranty for your Somnee V2 headband and all its components is 12 months from the date of purchase.
How can I contact customer support?
Our support team is happy to help with any questions or concerns you may have. Send us an email at [email protected] and our team will email you back as soon as we can.
What is Somnee's return policy?
Each Somnee Smart Sleep Bundle and Somnee headband comes with a 45-Day Guarantee so if it doesn't work for you for any reason, return it for full refund and we'll even pay for return shipping! No risk on your end if you don't see your sleep improve.
Is Somnee offered in my country?
At this time, Somnee ships only to U.S. addresses. But stay tuned, our team is working hard behind the scenes to expand availability internationally in the future. *Somnee devices are currently available for shipment exclusively to residents of the U
Will my insurance pay for my Somnee Headband/membership?
The Somnee headband and membership bundle may be eligible for up to 30% savings with an HSA/FSA account, via TrueMed. At this time, Somnee is not covered by additional primary health insurance providers.
Where can I purchase Somnee?
At this time, Somnee is only sold directly on the Somnee website www.somneesleep.com
Do you offer expedited shipping?
Yes, you can expedite your Somnee purchases — just select expedited shipping at checkout.Note: Expedited shipping is 2 business days.
What are your terms and conditions?
You can view our terms & conditions here: https://somneesleep.com/pages/privacy-policy-and-terms-of-use
What is your privacy policy?
You can view our privacy policy here: https://somneesleep.com/pages/privacy-policy-and-terms-of-use
Does Somnee offer a free trial?
Each Somnee Smart Sleep Bundle and Somnee headband comes with a 45-Day Guarantee: If for any reason you don't love your sleep with Somnee, you can return it for full refund. We'll even pay for return shipping, so there's no risk on your end if you do
When does the free trial start?
Your 45-day risk-free trial begins when your Somnee shipment leaves the warehouse, giving you over a month to complete your 21-day personalization journey and experience all of Somnee's benefits to your nights for yourself.