Somnee 2.0

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Our support team is happy to help with any questions or concerns you may have. Send us an email at support@somneesleep.com and our team will email you back as soon as we can.

How can I contact customer support?

Order Help, Returns & Warranty

What is the difference between Somnee version 1 and version 2?

Is the Somnee device helpful for staying asleep throughout the night or only for falling asleep?

Can Somnee help with jet lag?

I generally sleep well, but I would like to optimize my time sleeping, is Somnee for me?

Who can use Somnee?

Does Somnee help with snoring?

Who are Somnee's founders?

How does Somnee work?

Can I travel with my Somnee?

What material is used for the Somnee headband?

Do I need a Somnee Membership to use the Somnee Smart Headband?

Will Somnee fit my head?

Do I need to wear my Somnee overnight?

Can I use Somnee while taking prescription medication?

Is Somnee safe to use with sleep medication?

Can I wear Somnee with my CPAP machine for sleep apnea?

Is tES/tACS safe?

Is Somnee safe if I am a cannabis and/or THC consumer?

Is my data secure?

Safety & Security

Somnee Basics

What is the warranty period for my Somnee 2.0 headband?

What is Somnee's return policy?

Is Somnee offered in my country?

Will my insurance pay for my Somnee Headband/membership?

Where can I purchase Somnee?

Do you offer expedited shipping?

What are your terms and conditions?

What is your privacy policy?

Does Somnee offer a free trial?

When does the free trial start?

The cost of the Somnee Sleep Membership has increased, what will happen?

How do I update my shipping address?

How do I cancel my Somnee Sleep Membership?

How do I update my payment information?

How do I change the email address on my account?

How do I upgrade my monthly membership to an annual membership?

Can I share my membership with a family member?

Why is my membership billed right away before my headband arrives?

How do I activate my Somnee membership?

Account & Membership

I haven't received my electrodes shipment / I need more.

My hydrogel electrodes feel dry and it’s only been 1 or 2 days.

Can I use my own gel on electrodes instead of using a new one?

How often should I change my electrodes?

How do I request a new electrode shipment?

I will be traveling for an extended period of time, can I have more electrodes sent to me for my travel?

The electrodes aren't touching my forehead or keep losing contact

How should I care for my electrodes?

How do I store my electrodes?

Electrodes

What does a Somnee Stim Session feel like?

What is included in the Somnee package?

Is it safe to do a 2nd Stim Session in the same night?

What is a Stim session (tACS)?

What happens if I forget to do a stim session or wear my Somnee?

How do I pair a replacement headband with my account?

How do I get replacement parts?

I am not feeling any stim sensation.

How should I prepare my skin for a Stim session?

How do I ensure my headband is in sleep mode?

I started using Somnee and I am not feeling any sleep improvements.

The stim session sensation is too strong or uncomfortable.

How often should I use my Somnee headband?

My stim session seemed shorter than normal.

How do I ensure my Somnee Headband is recording my session data accurately?

There's a mark on my forehead

My headband is uncomfortable to sleep with.

What should I do if I wake up in the middle of the night and cannot fall back asleep?

It's uncomfortable to sleep with

Headband

Phone/device settings for the Somnee App

What are the phone/device requirements to use Somnee?

How do I adjust my stim's intensity?

What is the Daytime Sleeper toggle on the Somnee app?

How do I change the audio/music during stim sessions?

Can Somnee be used in Airplane Mode?

What is the Dr. Matt Walker Sleep Journal?

How to download the Somnee app?

How do I adjust my notifications?

How do I navigate the Somnee App

Do I need wifi to use my Somnee?

How do I check my Somnee's battery level?

The app says "Charge Your Somnee"

How long does a charge last?

How many sessions can I do on a single charge?

How long does it take to fully charge my Somnee?

I am having issues with charging my Somnee

Battery & Charging

Usage & Troubleshooting

Can I use my HSA/FSA to pay for Somnee?

Does Somnee offer a discount to teachers?

Does Somnee offer a discount to first responders?

I am active military and stationed in another country

Member Perks & Discounts

How does Somnee personalize your neurostimulation?

What's the research or science behind Somnee's technology?

Science & Research

How do I contact Somnee for business purposes?

I would like to become a retail partner

I would like to participate in clinical research

I am interested in a business partnership

I am interested in Somnee for my employees

Business Inquiries

Where can I find sleep reporting?

How do I navigate the Somnee reports?

How do I read stim reports

How do I read/understand overnight sleep reports?

I used the device free stimulation, how do I sync my data?

How can I see previous session reports?

How do I sync my data to see my sleep reports?

Do I have to wear Somnee all night to get a sleep report?

How can I correct issues with sleep report dates or missing sleep data?

Why doesn't my sleep report data match up with my smart watch or ring?

How can I increase my sleep score?

What's new/changed with stim reports and overnight sleep reports with Somnee 2.0?

Sleep Reports

tES/tACS

Daytime sleep mode

Driftback sessions

Glossary of Terms

I was given Somnee as a gift, how do I start using my Somnee?

I was gifted a Somnee Smart Sleep Bundle by someone in my household, and received a gift card for Membership worth $160. What do I need to do next?

I received a gift card for Somnee worth $549. What do I do next?

How do I purchase Somnee as a gift?

I purchased a Somnee for myself and another to ship to a different address, but I was never prompted to put another address...

I purchased Somnee for myself and someone in my household - how can we get started?

Gifting

I want to upgrade to V2...Do I need to go through the 21 day personalization journey again?

Will my stim reports and sleep data transfer from Gen 1 to Gen 2?

Upgrading from Gen 1 to Gen 2

Can I start using the Somnee app before my headband arrives?

How can I contact customer support?Updated 2 months ago