Somnee 2.0

There are three ways to check your Somnee's battery level. Option 1:Open your Somnee app. If your device is already connected, you'll see a general outline of your battery status in the top left corner. *If your device is disconnected, simply press t

How do I check my Somnee's battery level?

Usage & Troubleshooting

Battery & Charging

What is the difference between Somnee version 1 and version 2?

Is the Somnee device helpful for staying asleep throughout the night or only for falling asleep?

Can Somnee help with jet lag?

I generally sleep well, but I would like to optimize my time sleeping, is Somnee for me?

Who can use Somnee?

Does Somnee help with snoring?

Who are Somnee's founders?

How does Somnee work?

Can I travel with my Somnee?

What material is used for the Somnee headband?

Do I need a Somnee Membership to use the Somnee Smart Headband?

Will Somnee fit my head?

Do I need to wear my Somnee overnight?

Can I use Somnee while taking prescription medication?

Is Somnee safe to use with sleep medication?

Can I wear Somnee with my CPAP machine for sleep apnea?

Is tES/tACS safe?

Is Somnee safe if I am a cannabis and/or THC consumer?

Is my data secure?

Safety & Security

Somnee Basics

What is the warranty period for my Somnee 2.0 headband?

How can I contact customer support?

What is Somnee's return policy?

Is Somnee offered in my country?

Will my insurance pay for my Somnee Headband/membership?

Where can I purchase Somnee?

Do you offer expedited shipping?

What are your terms and conditions?

What is your privacy policy?

Does Somnee offer a free trial?

When does the free trial start?

Order Help, Returns & Warranty

The cost of the Somnee Sleep Membership has increased, what will happen?

How do I update my shipping address?

How do I cancel my Somnee Sleep Membership?

How do I update my payment information?

How do I change the email address on my account?

How do I upgrade my monthly membership to an annual membership?

Can I share my membership with a family member?

Why is my membership billed right away before my headband arrives?

How do I activate my Somnee membership?

Account & Membership

I haven't received my electrodes shipment / I need more.

My hydrogel electrodes feel dry and it’s only been 1 or 2 days.

Can I use my own gel on electrodes instead of using a new one?

How often should I change my electrodes?

How do I request a new electrode shipment?

I will be traveling for an extended period of time, can I have more electrodes sent to me for my travel?

The electrodes aren't touching my forehead or keep losing contact

How should I care for my electrodes?

How do I store my electrodes?

Electrodes

What does a Somnee Stim Session feel like?

What is included in the Somnee package?

Is it safe to do a 2nd Stim Session in the same night?

What is a Stim session (tACS)?

What happens if I forget to do a stim session or wear my Somnee?

How do I pair a replacement headband with my account?

How do I get replacement parts?

I am not feeling any stim sensation.

How should I prepare my skin for a Stim session?

How do I ensure my headband is in sleep mode?

I started using Somnee and I am not feeling any sleep improvements.

The stim session sensation is too strong or uncomfortable.

How often should I use my Somnee headband?

My stim session seemed shorter than normal.

How do I ensure my Somnee Headband is recording my session data accurately?

There's a mark on my forehead

My headband is uncomfortable to sleep with.

What should I do if I wake up in the middle of the night and cannot fall back asleep?

It's uncomfortable to sleep with

Headband

Phone/device settings for the Somnee App

What are the phone/device requirements to use Somnee?

How do I adjust my stim's intensity?

What is the Daytime Sleeper toggle on the Somnee app?

How do I change the audio/music during stim sessions?

Can Somnee be used in Airplane Mode?

What is the Dr. Matt Walker Sleep Journal?

How to download the Somnee app?

How do I adjust my notifications?

How do I navigate the Somnee App

Do I need wifi to use my Somnee?

The app says "Charge Your Somnee"

How long does a charge last?

How many sessions can I do on a single charge?

How long does it take to fully charge my Somnee?

I am having issues with charging my Somnee

Can I use my HSA/FSA to pay for Somnee?

Does Somnee offer a discount to teachers?

Does Somnee offer a discount to first responders?

I am active military and stationed in another country

Member Perks & Discounts

How does Somnee personalize your neurostimulation?

What's the research or science behind Somnee's technology?

Science & Research

How do I contact Somnee for business purposes?

I would like to become a retail partner

I would like to participate in clinical research

I am interested in a business partnership

I am interested in Somnee for my employees

Business Inquiries

Where can I find sleep reporting?

How do I navigate the Somnee reports?

How do I read stim reports

How do I read/understand overnight sleep reports?

I used the device free stimulation, how do I sync my data?

How can I see previous session reports?

How do I sync my data to see my sleep reports?

Do I have to wear Somnee all night to get a sleep report?

How can I correct issues with sleep report dates or missing sleep data?

Why doesn't my sleep report data match up with my smart watch or ring?

How can I increase my sleep score?

What's new/changed with stim reports and overnight sleep reports with Somnee 2.0?

Sleep Reports

tES/tACS

Daytime sleep mode

Driftback sessions

Glossary of Terms

I was given Somnee as a gift, how do I start using my Somnee?

I was gifted a Somnee Smart Sleep Bundle by someone in my household, and received a gift card for Membership worth $160. What do I need to do next?

I received a gift card for Somnee worth $549. What do I do next?

How do I purchase Somnee as a gift?

I purchased a Somnee for myself and another to ship to a different address, but I was never prompted to put another address...

I purchased Somnee for myself and someone in my household - how can we get started?

Gifting

I want to upgrade to V2...Do I need to go through the 21 day personalization journey again?

Will my stim reports and sleep data transfer from Gen 1 to Gen 2?

Upgrading from Gen 1 to Gen 2

Can I start using the Somnee app before my headband arrives?

How do I check my Somnee's battery level?Updated 2 months ago